Privacy Policy

March 11th 2026

This Privacy Policy is applicable to RW Medical and describes how we collect, use, and protect information on this website. RW Medical is committed to protecting the privacy and security of visitors to our website. We have implemented this Privacy Policy to demonstrate our firm commitment to your privacy. RW Medical complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act, and collects, uses, and discloses personal information only with appropriate consent or as permitted or required by law.

There may be links from our website to other websites. This Privacy Policy applies only to our website and not to websites of other companies or organizations to which our website may be linked. You must check on any linked websites for their related privacy policy and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website. These links to third party websites are provided as a convenience and are for informational purposes only. RW Medical does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our website, you may be asked to provide us with personal information when you visit certain sections of our website. Your use of our website signifies your acknowledgement and consent to the terms of our Privacy Policy and our Terms of Service. If you do not agree, please do not continue to use our website. Your continued use of this website signifies your acceptance of these terms and any changes in effect at the time of use.

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1. Collection of Personal Information 

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback forms or similar features. Information collected may also be used to process returns or refunds, as detailed in our Refund Policy.

We may offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information, such as your e-mail address, if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

2. How We Use Your Information

Before forwarding us any personal information, please be advised that any information may be collected and used in aggregated form for research and development relating to our website and/or for future website development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: 

  1. Monitor interest in our range of products and tailor the content of our website to your needs by collecting information about your preferences through tracking patterns of page views on our website;
  2. Create a profile relating to you in order to show you the content that might be of interest to you and display the content according to your preferences; 
  3. Under circumstances where you have indicated that you wish to receive additional information, send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

3. Promotional and Informational Offers

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by RW Medical provided notice of this fact is made available online. If a visitor objects to such use for any reason, they may prevent that use, either by e-mail request or by modifying the registration information provided. RW Medical uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

4. Disclosure of Information

RW Medical will not disclose personal information that you provide on its website to any third parties other than to authorized service providers or agents acting on behalf of RW Medical except: 

  1. In accordance with the terms of this Privacy Policy
  2. To comply with legal requirements such as a law, regulation, warrant, subpoena or court order
  3. If you are reporting an adverse event/side effect, in which case RW Medical may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities

Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

5. Cookies

RW Medical, in common with many website operators, may use standard technology known as "cookies" on its website. Cookies are small data files that are downloaded onto your computer or device when you visit a particular website. Cookies help improve website functionality, analyse website usage, and enhance the user experience by remembering preferences and enabling certain website features. You may disable cookies through your browser settings; however, some areas of the website may not function properly if cookies are disabled.

6. Protection of Minors

RW Medical considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through our website or services or support features on our website.

7. Additional Terms

Using this website or any other RW Medical website or interactive banner ads signifies your acceptance of our Privacy Policy, and you adhere to our terms of service. Generally, you are not required to provide personal information as a condition of using our website, except where such information is necessary to provide you with a product or service that you have requested, such as inserting your shipping information when placing an order or contacting customer support.

By submitting your information, you agree that it will be governed by this Privacy Policy. For additional information regarding how orders are processed, fulfilled, and delivered, please review our Shipping Policy.

8. Protection of Information

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. RW Medical applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

9. Storage of Information

Personal information you share with us is stored on our database servers at Company data centres (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

10. Changes to Privacy Policy

If we alter our Privacy Policy, any changes will be posted on this page of our website so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

11. Customer Support

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is collected, stored, or used by RW Medical, please contact us directly. Our team is available to provide assistance regarding your privacy rights, access requests, corrections, or any other inquiries related to your personal data.

You may also submit inquiries or requests via our Contact Page. We aim to respond to all requests promptly and in accordance with applicable Canadian privacy laws.